Overview
We offer a 20-day warranty on all of our products. We understand that returns are sometimes a necessary process when products are purchased online so we are happy to provide our customers with a Satisfaction Guarantee on our entire line of products.
Defective Items:
If you received a defective item, you may return it within 20 days from receipt of delivery. You will need to contact us at info@joytoyboxxx.com. In the body of the message, please reference the item number, order number and explain the defect on the item. If the defect is visible we will require photos sent to us displaying the defect on the item. Please have all this information available when contacting us.
If a replacement is desired, the defective item will be replaced upon validation of defect.
Unwanted Items:
If you are not satisfied with your purchase, for any reason, you may return it within 20 days of receipt of delivery.
Note: Our Customer Service Representatives will provide a store credit for the price paid for the product minus a 20% restocking fee.
To initiate a return, please contact our Customer Service department at info@joytoyboxxx.com. In the body of the message, please reference the item number, and order number. Our Customer Service department will then provide you with an RMA (Returned Materials Authorization) number and instructions to proceed with the return of the item. All returns must have an approved RMA number. Unauthorized returns will not be accepted.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us again via email.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same, send us an email and we will respond with exchange details.
Need help?
Contact us here for questions related to refunds and returns.
